I came across this Forbes article that gleaned negotiation and communication tips from Gary Noesner, former Chief Negotiator for the FBI, a man who talked many a deranged individual out of their destructive plans, including David Koresh.
I was intrigued by the concept of the Paradox of Power he discusses. This means the harder you push, the more likely you are to be met with resistance. I think we know this deep down, and we display defensiveness and push-back when others come at us in an attacking manner. Yet, we sometimes forget that the key to a successful negotiation or outcome is often in the way we approach our spouse or coworker or child or boss or whomever we have an issue with. Instead of a calm, conciliatory manner, we may approach in an angry or hostile manner. Displaying power may work well in the animal kingdom to throw off predators, but it doesn’t work too well in family life.
What works? Staying calm. Listening. Acknowledging. Then moving forward toward a solution. Noesner says it very well here:
“If the communication skills we developed in the crisis negotiation arena are successful in convincing the most desperate people in the world to cooperate with a 90% success rate, then surely some of these you know active listening skills, these de-escalating cooperation building skills certainly have applicability in the world of business and in people’s personal and family lives. If you’ve got somebody you’re dealing with that’s angry, remain calm and in self-control, listen carefully, and acknowledge their point of view. Then, once you have a calmer atmosphere, you can work towards resolving the problem satisfactorily. I think that is a tremendous diffusing tool that people can use.”
I’m certainly going to try to take his advice to heart. What communication strategies seem to work best in your marriage? Do you find they help you at work also?
Photo courtesy of morguefile.com.
Lori Lowe is the author of First Kiss to Lasting Bliss: Hope & Inspiration for Your Marriage. It tells the inspiring, true stories of couples who used adversity to improve their marriages–from overcoming drug addiction to cancer, infidelity, religious differences, family interference and infertility, among many others. It’s available at Amazon.com and in various e-book formats here.